CCAO-F practice › Configuration and Knowledge Management · Question 73 of 100

Configuration and Knowledge Management

A shared onboarding Project was set up by a team member who has since moved to another department. Nobody has updated it in eight months, and new hires say some answers mention tools the company no longer uses. What is the most appropriate first step?

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Answer: A — Assign a named owner to review the instructions and files, remove outdated material, and set regular reviews.

The root cause is stale knowledge with no owner. Ownership plus a review that removes outdated files, followed by a regular schedule, fixes it (a). An instruction (b) can't tell Claude which tools are current if the files still describe old ones. A bigger model (c) still reads the stale files. Deleting the Project (d) throws away a useful setup that only needs maintenance.