CCAO-F curriculum

20 lessons across the seven domains in Anthropic's Associate (Foundations) exam guide, written for people who use Claude at work rather than build with it. Each has a worked scenario, a hands-on exercise in Claude, the exam traps for that topic, and a quick check. Domains are ordered by weight, heaviest first: checking Claude's output is worth more than writing the prompt.

Domain names, objectives, and weights are from the CCAO-F exam guide v1.0, effective July 2026.

Output Evaluation and Validation

21% of exam · 13 questions · 4 lessons
  1. 2.1 Checking accuracy and completeness

    A fluent, well-organized answer can still be wrong or missing half the request. Check it against the source and the original ask before you use it.

  2. 2.2 Spotting hallucinations, inconsistencies and bias

    Hallucinations look specific and plausible, inconsistencies hide across sections, and bias shows in what's missing. Learn the tells and how to check each one.

  3. 2.3 Fact-checking and knowing when a human must review

    Verify claims against authoritative sources, and send output to a qualified human when stakes, audience, regulation, publication, or irreversibility demand it.

  4. 2.4 Shaping output for its audience and format

    A correct answer can still fail its reader. Adapt length, tone, and detail to the audience, and choose inline, an Artifact, or a table to fit how it'll be used.

Workflow Integration and Solution Design

16% of exam · 10 questions · 3 lessons
  1. 4.1 Analyzing requirements and use cases

    Use Claude to surface gaps, conflicts and assumptions in requirements, then confirm them with stakeholders. Claude analyzes; people decide what is actually needed.

  2. 4.2 Research, planning and solution design with Claude

    Research options, plan in stages and iterate designs in short loops with Claude — verify the facts a decision rests on and keep the decision with people.

  3. 4.3 Fitting Claude into existing workflows

    Augment one workflow step before redesigning, set honest expectations with stakeholders, and escalate integration or automation to a Claude Developer or Architect.

Governance, Risk, and Responsible Use

15% of exam · 9 questions · 3 lessons
  1. 6.1 Appropriate and inappropriate use cases

    Claude can assist with almost any task, but high-stakes decisions about people and final legal, medical or financial judgments stay with an accountable human.

  2. 6.2 Data sensitivity, privacy and organizational policy

    Classify data before you share it, redact or anonymize anything restricted, and use only approved tools. Telling Claude not to retain data is not a policy control.

  3. 6.3 Ethics, transparency and accountability

    Check output for bias, disclose AI assistance where people expect it, own every outcome you sign off on, and keep your own judgment active rather than over-relying.

Prompting and Task Execution

14% of exam · 8 questions · 3 lessons
  1. 1.1 Writing prompts for business tasks

    A strong prompt states the goal, audience, context and finish line, and adapts to whether the task is analysis, research, drafting or brainstorming.

  2. 1.2 Breaking down complex requests

    Split a complex request into ordered steps you can check one at a time, so errors surface early instead of hiding inside one giant answer.

  3. 1.3 Iterating toward better output

    Improve a promising draft with targeted follow-ups that name what to keep and what to change, one clear change at a time, and know when it is good enough.

Product and Model Selection

12% of exam · 7 questions · 3 lessons
  1. 3.1 Choosing the right Claude feature

    Match the feature to the work: chat for one-offs, Projects for recurring context, Artifacts for content you'll iterate on, research for multi-source questions.

  2. 3.2 Choosing a model: Haiku, Sonnet, Opus

    Haiku for fast, low-cost simple work at volume; Sonnet as the balanced default; Opus for complex reasoning where quality justifies slower, costlier output.

  3. 3.3 Managing context and memory

    Long chats drift and have limits. Know when to restart with a summary, when to keep going, and when to persist context in a Project or memory instead.

Configuration and Knowledge Management

12% of exam · 7 questions · 2 lessons
  1. 5.1 Setting up a Project: instructions and knowledge

    Project instructions say how Claude should work in every chat; Project knowledge supplies what it works from. Keep each focused, current and clearly scoped.

  2. 5.2 Connectors and keeping configurations current

    Connect only the sources a task needs, prefer live sources over stale copies, and give every Project an owner who reviews and updates its files and instructions.

Troubleshooting and Optimization

10% of exam · 6 questions · 2 lessons
  1. 7.1 Diagnosing weak prompts and poor outputs

    When output keeps missing, find the cause (missing context, vague criteria, wrong framing, wrong tool, overloaded chat, bad sources) before rewriting.

  2. 7.2 Optimizing workflows from feedback

    Let feedback drive changes, then streamline: reuse context, right-size the model, cut wasted steps, and keep the human checks that matter.