After two months of excellent results, a customer-success manager proposes removing the human review step from Claude-drafted renewal emails to clients. Select the two responses that best reflect sound workflow design.

Answer: A and C — Keep a review checkpoint for client-facing emails, because errors there are costly and quality can drift as inputs change. / If review time is the concern, make the review lighter or targeted (for example, checking figures and commitments) rather than removing it.

Client-facing output is where checkpoints matter most, and a good track record doesn't guarantee future accuracy (a); the review can be streamlined to the high-risk elements rather than dropped (c). Past results (b) aren't a control. A disclaimer (d) doesn't catch errors or transfer accountability.