An operations lead asks Claude how to speed up the team's invoice-approval process. Claude suggests 'improving communication between teams' and 'using automation where possible.' What should she do to get more useful process-improvement suggestions?

Answer: B — Describe the current process step by step (who does what, how long, where work waits) and ask for suggestions tied to specific steps.

Generic advice signals that Claude lacked detail about this particular process; describing the real steps and asking for step-specific suggestions grounds the analysis (b). More suggestions (a) will likely be more generic ones. Tone (c) doesn't fix substance. Giving up (d) ignores the actual cause.